Q: The rattan furniture styles on the website are not bad, but I don't know how the quality is. How long is the warranty period?

A: First of all, thank you for visiting YouTengju - China's professional rattan furniture online shopping mall. As we all know, furniture products are not composed of thousands of parts like electrical products. The material and structure of rattan furniture can be seen at a glance, and sitting on it and trying it can tell whether it is strong. You can imagine, will a strong and firm chair be damaged for no reason? Of course not, unless it is damaged due to human reasons, such as being collided with hard objects, cut, or having objects thrown from a height, etc. So when you sign for the goods, you must pay attention to inspection. If there is a problem, contact us in time to negotiate a solution to avoid unnecessary losses to both of us.

Even so, YouTengju still promises a one-year warranty period for the products sold. If there is a quality problem (not caused by humans) within one year, it can be returned for free repair, and the round-trip freight will be borne by YouTengju. If it is damaged by humans, it can be returned for repair (whether the repair is paid depends on the damage situation), but the round-trip freight will be borne by the buyer.

Also, if you are planning to buy or are currently buying our products and still have doubts about the product quality, then we strongly recommend that you use Alipay escrow transaction. Alipay is a leading independent third-party payment platform in China. The payment is released after the inspection is satisfactory, and shopping is safe and guaranteed. In addition, YouTengju has implemented a 7-day no-reason return and exchange service. Within 7 days of signing, you can request a return or exchange for any reason (excluding products that have been damaged by humans).